About Me
Over a decade’s experiences in leading V1 product launches & user programs in US/APAC. Now building travel recommenders with AI.
Experience
Microsoft China, Shanghai
Senior Program Manager, Azure
2015
- Led agile product team to build interactive website features (chatbot, games, troubleshooters, pricing calc) for education and conversion. Deployed iterative experiments, site analytics and user research to guide roadmap and prioritization.
- Collaborated with engineering, marketing, sales, support and business development to generate user insight for product development, identify quality leads, build compaigns to increase user conversion/retention and reduce hi-impact support calls.
Microsoft HQ, Redmond
International Program Manager, SQL/Azure
2011 - 2014
- Incubated and ran pilot community programs in APAC region for product launches and user experience study.
- Built new team and delivered first content production and creation system for Azure in international markets.
Senior Content Developer, Visual Studio/SQL Server
2002 - 2010
- Designed, managed and developed multimodal content porfolios and information architecture.
- Created customer advisory and early adoption programs to build relationship and solicit product feedback to improve product and content.
Projects
Find My Ryokan
the Spotify of Ryokans - 2024Building recommender with multimodal models to personalize and curate luxury traditional inns
Book Tracker
Increase knowledge retention and ROI - 2021Recall better with structural notetaking & manage reading ROI with metrics visualization