Traveling as a PM dojo

It’s often said that traveling offers atypical experiences that sharpen our senses and train us to be more adaptive with creative improvision. Far removed from our usual dwellings, we have no choice but to observe our environment more keenly for both survival and enjoyment. Our usual status quo no longer applies, and our eyes begin to take into things that might be deemed too bland or extreme at home. Specifically, the time you spent before, during and after a trip can be a valuable training ground for product planning and management skills....

October 4, 2023 · 7 min · 1341 words · Tiffena Kou

7-11 Japan's hypothesis-driven innovations for product excellency

Ask any traveler to Japan and they will tell you mouthwatering tales of what they found in convenience stores (called konbini in Japan) no matter where they go. In fact, tons of posts have been written about konbini food selections and how different they are from convenient stores elsewhere. These konbinis have, huge variety of products, from over 20 flavors of rice balls, sushi, noodles, salad, bento, sandwiches, mixed drinks, fried food, chips and cup noodles to fancy desserts, to daily essentials such as soap, shampoo, toothbrush, magazines, to emergency needs such as underwear and umbrella (I have bought so many transparent umbrellas over the years)....

October 1, 2023 · 11 min · 2292 words · Tiffena Kou

The beauty of practicing Just Enough Design in our daily lives

Try envisioning design as water. Water is indispensable to human life, connecting us to our environments in visible and invisible ways. It can cause disasters like tsunamis (and so can design when it is uncalled for or when it tries to add nonexistent value), but it can also materialize as a rainbow, radiant in the light of the sun. Just as water makes every phenomenon possible, design is an essential component of every human endeavor....

September 2, 2023 · 8 min · 1512 words · Tiffena Kou

3 things a new hotel brand teaches us about product planning

The hospitality industry is making a strong rebound after the pandemic, and many hotel chains are now creating new sub-brands targeting a very diverse band of travelers. Recently I came across a new hotel brand B4T owned by the East Japan Railway Company (JR East). In addition to the highly efficient train system they operate, JR East also runs shopping malls and hotels at train stations. Utilizing contactless self-checkin and checkout machine becomes a norm in Japanese business hotels these days, but what strikes me the most is how much farther the B4T chain goes by introducing cloud reception....

August 31, 2023 · 4 min · 821 words · Tiffena Kou

Danshari - a radical way to declutter before clutter even happens

What is Danshari Danshari is a mental model pioneered by Hideko Yamashita via a book series in the 2000s, as a way to organize our lives by making deliberate choices. Per Yamashita, she got the idea from her yoga practice and a pilgrimage stay in Koyasan. I used the term mental model and not housekeeping tactics because I truly believe that this has far more practicality beyond just organizing our...

July 1, 2022 · 4 min · 1972 words · Tiffena Kou